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Account Manager – K-12 Student Information System
NelnetSIS Account Manager I managing client accounts and providing customer support for FACTS products in K-12 education. Focus on problem-solving and relationship-building with institutional contacts.
About the role
Key responsibilities & impact- Answer high volume of phone calls or chats from all regions of the country
- Trouble-shoot problems and offer solutions
- Provide excellent customer service via telephone, email correspondence, and chat
- Build and maintain relationships with institution contacts
- Provide direction and guidance to new and existing institution contacts regarding NBS products and services
- Establish communication with sales team and other internal contacts
- Encourage increased use of various NBS products and provide training when applicable
- Report daily activities to team leader
- Participate in special projects or committees and other related duties
Requirements
What you’ll need- College graduate in related field or equivalent experience
- Experience in banking, student loan, or customer service industry is preferred
- Strong interpersonal and communication skills
- Ability to work as a team player
- Detail oriented with excellent prioritization, organization, and time management skills
- Ability to multi-task and complete projects under high pressure deadlines and stressful situations
- Strong analytical and problem-solving skills
- General knowledge of NBS products and services
- General computer skills including Microsoft Office applications, email, internet, and CRM system
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- Robust wellness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Analytical SkillsDetail OrientedTime ManagementMulti-TaskingNBS Products Knowledge
Soft Skills
Communication SkillsTeam PlayerOrganizational Skills