IT Program Administrator – Governance

Nelnet

IT Program Administrator responsible for AI governance and administering Atlassian products in a diversified services company. Collaborating with teams on process compliance and system health monitoring.

Posted 7/6/2026full-timeColorado, New York, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $95,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Ensure NDS SDLC stages include the AI-specific gates, artifact requirements, and approval checkpoints required by the Nelnet AI Governance Policy
Maintain the NDS AI-extended SDLC (AISDLC)
Ensure all NDS AI development and deployment initiatives complete the AI Registry & Impact Assessment process
Verify AI-specific requirements are met at defined SDLC checkpoints
Verify NDS associates are using approved AI tools at correct data classification levels
Build and maintain the NDS AI compliance evidence package
Monitor and maintain the health of NDS Jira and Confluence environments; diagnose and resolve platform-level issues
Partner closely with development teams and leadership to support active products and ensure adherence to standards
Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs
Interpret contractual and regulatory documentation to identify gaps in lifecycles, policies, and procedures
Document processes and procedures in an organized, user-friendly format
Provide clear and concise verbal and written communication tailored to the appropriate audience
Research, assess, and train others on non-development tools used across the segment
Perform value stream mapping for processes owned within NDS IT to streamline workflows and eliminate waste

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant experience
2+ years in a role combining process, compliance, governance, or audit work with meaningful exposure to AI or emerging technology
Genuine, demonstrable fluency in the current AI landscape
Conceptual understanding of how agentic AI systems work
Ability to evaluate an AI system description or impact assessment and identify what’s missing, understated, or inaccurate.
Hands-on experience with Jira, Confluence, or Atlassian products is preferred
Experience in financial services or another heavily regulated industry is preferred
Familiarity with NIST AI RMF, ISO 42001, or similar AI governance frameworks is preferred
Exposure to CFPB, FCRA, UDAAP, or FSA regulatory requirements is preferred
Relevant certifications: AIGP, CIPP, CISA, CRCM, or equivalent AI/compliance credentials is preferred
Change management experience or certification (Prosci, CCMP, or equivalent) is preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA and FSA plans
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI Impact AssessmentProcess DocumentationValue Stream MappingRegulatory Compliance EvaluationSystem Lifecycle Improvement

Soft Skills

Clear CommunicationCollaborationTraining and Mentoring

Certifications

AIGPCIPPCISACRCMChange Management Certification