Consumer Operations Analyst

Nelnet

Operations Analyst role at Nelnet focused on data analysis and process improvements for consumer loans. Building reporting tools and serving on Consumer Loans operations team for risk management and operational efficiency.

Posted 6/23/2026full-timeLincoln • Colorado, New York, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop and maintain reporting tools and monitoring outputs that proactively surface operational trends, anomalies, and risks requiring further investigation.
Perform data querying and analysis (including SQL) to investigate findings, assess root cause, scope affected populations, and quantify borrower and operational impact.
Translate data findings into clear recommendations — including a point of view on priority and rationale — and communicate them to the right audience in the right format based on urgency and scope.
Design and implement solutions to operational problems, building sufficient working knowledge of relevant processes and systems to pressure test hypotheses and drive resolution independently.
Conduct initial triage on identified issues and bring findings — with context, impact assessment, and a prioritization recommendation — to operations leadership and cross-functional partners.
Manage multiple concurrent work items independently; recognize when complexity or severity warrants escalation and act accordingly.
Build and maintain documentation for processes, data definitions, reporting logic, and system functionality to support team knowledge and continuity.
Engage stakeholders throughout the lifecycle of work — keeping the right people informed, building buy-in, and flagging delays or scope changes proactively.
Continuously develop proficiency in analytical and reporting tools relevant to the business and apply new capabilities to improve work output.

Requirements

What you’ll need

3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position.
Experience with database concepts and simple query language (SQL)
Some experience with analytical tools - Power BI, Advanced Excel, etc.
Some experience with project management on small to medium projects
4-year college degree preferred.

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata queryingdata analysisreporting toolsoperational problem solvinganalytical toolsPower BIAdvanced Excelproject managementdata definitions

Soft Skills

communicationproblem-solvingindependencestakeholder engagementprioritizationdocumentationcomplexity recognitionbuy-in buildingcontext assessmentescalation

Certifications

4-year college degree