Manager – Account Executives, West

Nelnet

Manager leading and mentoring Account Executives to enhance client relationships in higher education sales. Collaborating with departments to boost account service and sales performance.

Posted 6/4/2026full-timeRemote • Alaska, Arizona, California, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Montana, Nevada, New Mexico, New York, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

sales managementcustomer relationship managementaccount planningbillingpayment processingecommerce servicesERP systemsOracleEllucianWorkday

Soft Skills

coachingmentoringcommunicationteam leadershipclient engagementrelationship buildingproblem solvingstrategic planningcollaborationtrust building

Tools & Technologies

CRMNelnet Campus Commerceproject management toolsclient communication toolstrade show participationconference attendancemarket evaluation toolschange request formsclient contract managementclient feedback systems

Industry Keywords

higher educationSaaSaccount retentioncross-sell opportunitiesclient contractsmarket position evaluationclient needs assessmentbusiness case studyproduct solution developmentclient communications

Tech Stack

Tools & technologies

CloudERPOracle

About the role

Key responsibilities & impact

Lead a team of Account Executive professionals to achieve high levels of sales and service performance
Manage team to high quality, high value and high quantity activity metrics
Coach and mentor direct reports sharing best practices leveraging experience and successes
Act as a role model supporting AEs with client engagement and interactions
Support large cross-sell opportunities and key account retention with direct reports, including virtual and in-person attendance
Provide guidance on Account Planning efforts with assigned team
Assist with onboarding, training, and orientation of new AEs
Conduct regular Sales Team calls to exchange ideas, successes, challenges and relevant topics to support team growth
Retain and grow current higher education accounts designated in territory by reviewing client contracts, maintaining contract end dates, championing utilization, and proactively engaging clients to extend/review the term and product offering
Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
Conduct a structured meeting on campus (or virtual if required) for each client institution at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives
Develop intimate understanding of client needs at all levels of the institution, and articulate the practical application of Nelnet Campus Commerce solutions on each campus through client interaction
Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
Generate, complete and track project and change request forms, documenting these activities in the CRM
Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
Attend trade shows, conference and other events as needed to support client communication and engagement
Gather competitive information to assist in continually evaluating market position
Work collaboratively with the full sales team and other lines of business to develop a strategic customer service plan and to resolve any customer issues
Willing to travel roughly 50%

Requirements

What you’ll need

Bachelor’s Degree, or equivalent experience, preferably in business and/or technology
Minimum of 5 years of sales management experience
Previous managerial experience with sales and/or customer relationship management preferred
Background in higher education market or SaaS is a plus
Experience with billing, payment processing and ecommerce services is helpful
Experience with commonly utilized ERP systems within higher education. Experience with Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred.

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program