Customer Success Manager

Nelnet

Customer Success Manager responsible for driving client outcomes and managing relationships for CampusGuard's SaaS platform. Focusing on compliance and platform adoption with valued support.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
Drive platform adoption through proactive outreach, training coordination, and usage reviews.
Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Requirements

What you’ll need

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
Demonstrated experience managing client relationships and driving measurable outcomes.
Experience coordinating work across cross‑functional teams.
Experience supporting compliance‑driven, security, or regulated environments preferred.
Experience working with higher education or similarly complex client organizations preferred.

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successcustomer successaccount managementproject managementcompliance monitoringrisk assessmentdata analysisplatform utilizationtraining coordinationengagement data analysis

Soft Skills

relationship buildingcommunicationstrategic thinkingproblem-solvingcross-functional collaborationproactive outreachexecutive communicationadaptabilityclient advocacyinsight generation

Certifications

Bachelor’s degreePayment Card Industry Professional (PCIP)