Account Executive – FACTS

Nelnet

Account Executive managing a designated group of FACTS education clients. Focused on maintaining relationships and ensuring client satisfaction with various FACTS products.

Posted 6/2/2026full-timeRemote • Arizona, California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

About the role

Key responsibilities & impact

Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs
Meet face to face with each client at least two times per year at school location
Assist in the coordination of sales and product revisions to existing clients
Work closely across FACTS Operations and technical teams to resolve client related problems and issues
Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS
Actively participate in the evaluation of new product client requests
Work closely with technical support to understand the breadth and limitations of the client product solutions
Leverage relationships to expand FACTS solutions utilized by exiting clients
Attend trade shows, conference and other events as needed to support client communication and engagement
Gather competitive information to assist in continually evaluating market position
Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues
Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues

Requirements

What you’ll need

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology
3-5 years of sales and account management experience
Background in Private or public education market is a plus

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationclient satisfactionrelationship managementproblem solvingadvocacycollaborationstrategic planningcustomer service