Manager III – Strategic Operations

Nelnet

Manager III responsible for identifying operational inefficiencies and developing solutions at Nelnet. Involves collaboration across teams to enhance operational performance and client satisfaction.

Posted 5/29/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Assess operational workflows and processes using data analysis, process mapping, stakeholder interviews, and observation to identify inefficiencies, service gaps, and root causes.
Develop and prioritize improvement initiatives with clear recommendations, success metrics, and projected impact on efficiency, quality, and service delivery.
Present insights and recommendations to leadership in a concise, actionable manner to support informed decision-making.
Identify and address customer experience challenges (e.g., onboarding friction, service delays, accuracy issues) and drive solutions that enhance satisfaction and retention.
Design and implement scalable operational solutions that increase capacity and efficiency without proportional increases in manual effort or headcount.
Partner with technical teams to deliver automation and system enhancements, including AI-enabled workflows, ensuring solutions are practical, scalable, and aligned with operational needs.
Evaluate emerging technologies and tools and recommend solutions that deliver measurable business value and support long-term operational effectiveness.
Collaborate cross functionally with Operations, Engineering, IT, Product, and other stakeholders to ensure operational solutions are compatible with system architecture, data standards, and technical constraints.
Support strategic integration initiatives by contributing to business cases, evaluating cost and impact, and assisting with planning, prioritization, and execution.
Establish and maintain operational standards and documentation, including playbooks, best practices, and progress reporting, to ensure consistency, sustainability, and leadership visibility of outcomes.

Requirements

What you’ll need

Bachelor’s degree in computer science, information systems, engineering, business administration, or a related field (advanced degree preferred)
Minimum of 6–8 years of progressive experience in roles involving operational improvement, technology-enabled process design, and cross-functional collaboration
Demonstrated experience identifying business or operational challenges and translating them into scalable solutions with measurable results
Experience working with automation tools, AI/ML capabilities, system integrations, or data-driven workflow improvements in an applied business environment
Experience in K–12 education technology, tuition management, financial aid administration, student information systems, or similarly regulated service environments (preferred)
Experience supporting organizations through operational transformation or technology-enabled process redesign (preferred)
Background in software development, systems implementation, workflow automation, or technical product collaboration (preferred)

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess mappingautomation toolsAI/ML capabilitiessystem integrationsworkflow automationoperational improvementtechnology-enabled process designscalable solutionsmeasurable results

Soft Skills

stakeholder interviewscross-functional collaborationcommunicationproblem-solvingstrategic planningdecision-makingpresentation skillscustomer experience enhancementleadershipdocumentation