Customer Service Representative

Nelnet

Customer Service Representative at Nelnet responding to borrower inquiries via phone, web-chat, and more. Supporting customer needs and contributing to process improvement within the student loan servicer industry.

Posted 4/29/2026full-timeLincoln • New York, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provided follow-up on inquiries as needed.
Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
Ensure integrity of data and information.
Update information on accounts in the Loan Servicing and/or consolidation systems.
Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
Contact customers on accounts, including outbound customer contact when appropriate.
Negotiate transactions in accordance with established laws, regulations, and policies.
Serve as a resource person with them as needed, including assisting new associates with training needs.

Requirements

What you’ll need

High school degree or equivalent required.
1 to 3 year customer service experience and/or general office experience preferred.
Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred.
Service Excellence
Strong oral and written communication skills
Listening comprehension, reading comprehension
Teamwork
Accuracy/Attention to Detail
Work with MS Office
Business Math
Problem Solving
Managing Multiple Priorities

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceloan servicingbusiness mathproblem solvingdata integritycontinuous process improvementnegotiationaccuracyattention to detailtraining

Soft Skills

service excellenceoral communicationwritten communicationlistening comprehensionreading comprehensionteamworkownershipmanaging multiple priorities