Nelnet

Account Executive

Nelnet

full-time

Posted on:

Location Type: Remote

Location: New Jersey • Pennsylvania • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
  • Ownership of overall customer satisfaction by proactively anticipating client needs and maintaining contact with customers to ensure FACTS is meeting their needs.
  • Meet face to face with each client at least two times per year at school location.
  • Assist in the coordination of sales and product revisions to existing customers.
  • Work closely across FACTS Operations and technical teams to resolve customers related problems and issues.
  • Advocate for customers needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
  • Actively participate in the evaluation of new product customer requests
  • Work closely with technical support to understand the breadth and limitations of the client product solutions.
  • Leverage relationships to expand FACTS solutions utilized by exiting customers.
  • Attend trade shows, conference and other events as needed to support client communication and engagement.
  • Gather competitive information to assist in continually evaluating market position
  • Facilitate timely communication with FACTS Sales and Operations regarding customer related issues.
  • Work collaboratively with Regional Vice President Team, Operations, and other departments to develop a strategic customer success plan and to resolve any customer issues.

Requirements

  • Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology
  • 3-5 years of sales and customer success management experience
  • Strong knowledge of FACTS products and services
  • Background in education market is a plus
  • Must demonstrate knowledge of PA's EITC and OSTC tax credit programs
Benefits
  • medical, dental, vision, HSA and FSA
  • generous earned time off
  • 401K/student loan repayment
  • life insurance & AD&D insurance
  • employee assistance program
  • employee stock purchase program
  • tuition reimbursement
  • performance-based incentive pay
  • short- and long-term disability
  • robust wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementsales coordinationproduct evaluationclient relationship managementmarket evaluation
Soft Skills
communicationproblem-solvingadvocacycollaborationcustomer satisfaction