Business Process Analyst – Process Automation
Nelnet
full-time
Posted on:
Location Type: Hybrid
Location: Lincoln • Colorado • New York • United States
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Salary
💰 $65,000 - $85,000 per year
About the role
- Manages post-intake fact-finding and project research for new initiatives, identifying additional opportunities for process improvement and efficiency gains.
- Reviews, analyzes, and evaluates current-state business system, business rules, and user needs to document and define objectives for automation solutions.
- Builds process maps, builds documentation of data inputs and outputs, and defines processing scenarios and edge cases for automation solutions.
- Translates functional and non-functional business requirements into technical outlines of work for the team.
- Develops test plans and ensures data provided by stakeholders or product teams meets testing conditions and supports the stakeholders as they review and approve test results.
- Manages post-implementation issue tracking and problem resolution in support of the developers and engineers.
Requirements
- Four-year college degree preferred or equivalent practical experience.
- Minimum of two years of experience in a Business Process Analyst, Business Analyst, Technical Analyst, or similar role with a focus on process automation or technical solutions.
- Solid project management and organizational capabilities, including prioritization and simultaneous management of multiple tasks with competing priorities.
- Familiarity with Kanban methodologies and project management tools like Jira and Confluence.
- Demonstrated experience in creating and maintaining process documentation, such as process maps, flowcharts, and requirements specifications in line with project requirements and timelines.
- Meticulous attention to detail, including identification and definition of edge cases and nuances within project requirements.
- Commitment to human-in-the-loop detailed review of AI-produced documentation and testing criteria.
- Rapid adaptation to new technologies and business functions.
- Exceptional verbal and written communication skills with the capacity to engage diverse audiences, including technical and non-technical stakeholders.
Benefits
- medical, dental, vision, HSA and FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- robust wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process automationbusiness analysistechnical analysisprocess documentationtest plansdata analysisrequirements specificationsprocess mappingedge case identificationproject management
Soft Skills
organizational capabilitiesattention to detailcommunication skillsadaptabilityprioritizationproblem resolutionstakeholder engagementmeticulousnessteam collaborationreview and approval support