Nelnet

Customer Relationship Manager, Account Executive

Nelnet

full-time

Posted on:

Location: New York • 🇺🇸 United States

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Salary

💰 $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Responsible for a designated group of FACTS clients utilizing one or more of FACTS' products, AE, SIS, Tuition Management and Financial Needs Assessment.
  • Works collaboratively with other departments (e.g., RVP’s, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations.
  • Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
  • Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.
  • Meet face to face with each client at least two times per year at school location.
  • Assist in the coordination of sales and product revisions to existing clients.
  • Work closely across FACTS Operations and Technical teams to resolve client related problems and issues.
  • Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
  • Actively participate in the evaluation of new product client requests
  • Work closely with technical support to understand the breadth and limitations of the client product solutions.
  • Leverage relationships to expand FACTS solutions utilized by exiting clients.
  • Attend trade shows, conference and other events as needed to support client communication and engagement.
  • Gather competitive information to assist in continually evaluating market position
  • Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues.
  • Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Requirements

  • Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.
  • 3-5 years of sales and account management experience.
  • Background in Private or public education market is a plus.
  • Positive, outgoing personality.
  • Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
  • Initiative.
  • Assertiveness.
  • Ability and willingness to take ownership.
  • Flexibility and open-mindedness.
  • Adept at conflict resolution.
  • Conscientious and committed with a high level of integrity.
  • Excellent relationship, sales, and account management skills.
  • Ability to travel and work remotely from a home office.
  • Must already be authorized to work in the United States without the need for current or future sponsorship.
  • *Candidates for this role must be located in the greater New York City area*