Business Analyst

• Collaborate with cross-functional teams to understand existing IT processes, workflows, and standard operating procedures.
• Monitor and track adherence to established processes through regular audits and analysis of performance metrics.
• Work closely with IT managers and stakeholders to address process gaps, deviations, and non-compliance issues.
• Provide training and guidance to IT staff on proper process execution, ensuring a clear understanding of expectations.
• Collaborate with the IT team to implement changes and improvements to processes and drive their successful adoption.
• Conduct thorough analysis of adherence data to uncover meaningful patterns and trends.
• Present findings and trends to leadership through clear and concise reports, presentations, and visualizations.
• Setting up and configuring Confluence spaces and Jira projects, including user permissions, workflows, and custom fields.
• Troubleshooting common Crowd, Confluence and Jira issues and provide timely solutions.
• Stay updated on industry trends, best practices, and regulatory changes to continuously enhance our process adherence strategies.

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