Nelnet

Customer Relationship Manager

Nelnet

full-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Louisiana, Mississippi, Tennessee • 🇺🇸 United States

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Salary

💰 $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Responsible for a designated group of FACTS clients utilizing one or more of FACTS products, Tuition Management and Financial Needs Assessment.
  • Work collaboratively with other departments (e.g., RVP’s, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations.
  • Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
  • Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.
  • Meet face to face with each client at least two times per year at school location.
  • Assist in the coordination of sales and product revisions to existing clients.
  • Work closely across FACTS Operations and Technical teams to resolve client related problems and issues.
  • Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
  • Actively participate in the evaluation of new product client requests.
  • Work closely with technical support to understand the breadth and limitations of the client product solutions.
  • Leverage relationships to expand FACTS solutions utilized by existing clients.
  • Attend trade shows, conference and other events as needed to support client communication and engagement.

Requirements

  • Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.
  • 3-5 years of sales and account management experience.
  • Background in Private or public education market is a plus.
  • Positive, outgoing personality.
  • Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
  • Initiative.
  • Assertiveness.
  • Ability and willingness to take ownership.
  • Flexibility and open-mindedness.
  • Adept at conflict resolution.
  • Conscientious and committed with a high level of integrity.
  • Excellent relationship, sales, and account management skills.
  • Ability to travel and work remotely from a home office.
Benefits
  • medical
  • dental
  • vision
  • HSA and FSA
  • generous earned time off
  • 401K/student loan repayment
  • life insurance & AD&D insurance
  • employee assistance program
  • employee stock purchase program
  • tuition reimbursement
  • performance-based incentive pay
  • short- and long-term disability
  • robust wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experienceaccount managementclient strategy developmentclient needs assessmentproduct evaluationproblem resolutioncustomer satisfaction management
Soft skills
communication skillsinitiativeassertivenessownershipflexibilityconflict resolutionintegrityrelationship buildingoutgoing personality