Key Account Manager

Nelly.com

full-time

Posted on: 12/15/2025

Location Type: Hybrid

Location: München • 🇩🇪 Germany

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Junior

About the role

You are responsible for your own customer portfolio and ensure that our customers are satisfied and successful with Nelly over the long term.
As the central point of contact for users and decision-makers, you guide practices from onboarding through long-term use and develop sustainable customer relationships.
You handle inquiries via chat, email, phone and during on-site visits, identify cross- and up-sell opportunities, and implement targeted customer retention strategies.
In close collaboration with our product team, you bring in customer feedback and help to continuously improve Nelly.

You have at least 1 year of professional experience working with B2B or B2C customers.
You have completed a bachelor’s degree or a vocational qualification.
You are a strong communicator, have German at C2 level and very good English skills.
You are motivated and enjoy working independently and with focus, while also collaborating with the team and with Nelly customers.
With your open personality, structured way of working and enthusiasm for problem solving, you are a great fit for Nelly.
Nice to have: experience in healthcare or finance.
Advantageous: knowledge of Salesforce (or similar CRM tools) and Asana (or similar project management tools).

Benefits

Flexible mobility: BVG ticket or Swapfiets membership for maximum mobility in Berlin
Stay healthy: Urban Sports Club membership for exercise, recovery and balance
Best work setup: high-quality hardware and tools for focused, efficient work
Flexible working: trust-based working hours and a hybrid model
Workation option: work up to 4 weeks per year where new ideas arise
Rapid growth: steep learning curves, significant responsibility and real development opportunities
Meaningful impact: join an AI-powered fintech that is sustainably transforming the German healthcare market
Ownership instead of hierarchy: we trust independent work and clear responsibilities
Strong office atmosphere: modern, cozy and dog-friendly office with genuine team spirit
Well provided for: free drinks and snacks — available at all times

Tip: use these terms in your resume and cover letter to boost ATS matches.

B2BB2Ccustomer retention strategiesonboardingcross-sellingup-selling

strong communicatorindependent workteam collaborationstructured workingproblem solvingopen personalitymotivationfocus

bachelor’s degreevocational qualification