Customer Service System Lead

Neko Health

Customer Service System Lead at Neko Health optimizing support tech stack and AI automation efforts. Collaborating across teams to enhance customer service and satisfaction metrics.

Posted 4/22/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $126,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own and optimise the support tech stack
Design and maintain automated workflows across the support lifecycle
Map the end-to-end customer journey to identify friction and bottlenecks
Own the reporting suite, track KPIs
Maintain and continuously improve internal and external knowledge bases

Requirements

What you’ll need

5+ years in a technical product management or systems-focused role
Proven, hands-on experience deploying AI in production
Deep expertise with at least one major CRM or CS platform
Experience with automation platforms
Proficiency in SQL or data visualisation tools
Comfort with at least one scripting or programming language

Benefits

Comp & perks

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Hard Skills & Tools

AI deploymentSQLdata visualizationscriptingprogramming languageautomation platformsCRMCS platform

Soft Skills

problem-solvinganalytical thinkingcommunicationcustomer journey mappingreportingKPI tracking