Neighborly®

Systems and Training Manager

Neighborly®

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide structured operational and systems support to the Director of Systems.
  • Maintain accurate and up-to-date SOPs, processes, and policies.
  • Support key technology platforms.
  • Manage documentation and owner system requests.
  • Deliver structured systems training to franchise owners and internal team members.
  • Implement version control and structured change management practices.
  • Identify documentation gaps and create new SOPs as needed.
  • Maintain a centralized knowledge library.

Requirements

  • Highly detail oriented and organized in work.
  • Must have strong analytical thinking and troubleshooting skills
  • Experience supporting onboarding related to technology platforms and processes
  • Experience developing training materials and job aids
  • Five (5) years of industry-related experience.
Benefits
  • Competitive Pay: Commensurate with experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
version controlchange managementdocumentation managementSOP developmentsystems supportanalytical thinkingtroubleshooting
Soft Skills
detail orientedorganizedtraining development