Project Manager – SaaS Implementations

Neighborly Software

Project Manager leading complex SaaS implementations for Neighborly Software’s government funding platform. Coordinating enterprise customers, cross-functional teams, governance, risks, and delivery timelines.

Posted 8/20/2026full-timeAtlanta • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading complex enterprise-level SaaS implementation projects, with a strong command of project management methodologies and governance structures. Proven ability to drive project timelines, facilitate stakeholder engagement, and deliver executive-level communication.

Highest-signal resume keywords

PMP CertificationEnterprise-Level SaaS ImplementationProject Management MethodologiesStakeholder ManagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project SchedulingRAID Log ManagementAction Item TrackingGovernance Structure DevelopmentDecision Framework Establishment

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationMeeting FacilitationHigh AccountabilityOwnership Mentality

Tools & Technologies

VitallyPlanHatClickUpRocketLaneMonday.comJiraTrello

Certifications & Qualifications

PMP Certification

Industry Keywords

SaaSWorkflow-Based PlatformsCase ManagementCommunity DevelopmentGrant-Funded Programs

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own full implementation plans for assigned projects
Collaborate with Implementation Managers on configuration, technical, and business requirements
Lead multiple concurrent enterprise-level SaaS implementation projects
Establish project governance structures, meeting cadences, decision frameworks, and communication pathways
Develop and maintain project schedules, RAID logs, and action item trackers
Drive project timelines, accountability, coordination, and follow-through for clients and internal teams
Deliver internal and external status reports, executive summaries, and progress updates
Facilitate meetings, document decisions, address risks, and communicate next steps
Build relationships with program administrators, technical contacts, and executive sponsors
Identify, escalate, and resolve risks and blockers
Guide customers toward best practices based on platform capabilities and implementation lessons learned
Assess dependencies across workstreams and adjust plans with Implementation Managers and technical teams
Partner with Implementation Managers and Configuration Specialists on requirements and customer needs
Collaborate with Product, Engineering, Client Support, and Strategic Accounts on issues and escalations
Partner with Sales during RFP responses and late-stage opportunities
Participate in project management, governance, and delivery process improvements
Lead customer workshops, requirement alignment sessions, and governance meetings
Occasionally travel to client sites for kickoffs, discovery, or critical milestones

Requirements

What you’ll need

10+ years of overall business experience
At least 5 years leading complex, enterprise-level SaaS implementation projects
PMP certification required
Strong command of project management methodologies, governance structures, and risk frameworks
Proven ability to manage multiple large projects simultaneously with competing priorities
Excellent executive-level written and verbal communication skills
Strong meeting facilitation and stakeholder management skills
Ability to understand software capabilities and translate them into project plans, timelines, and recommendations
Ability to collaborate across Product, Sales, Leadership, Development, and Data Operations
High accountability, ownership mentality, and track record of driving teams to meet commitments
Experience working with state or local government agencies preferred
Familiarity with housing, community development, or grant-funded programs preferred
Experience with workflow-based or case management SaaS platforms preferred
Familiarity with Vitally, PlanHat, ClickUp, RocketLane, Monday.com, Jira, Trello, or similar platforms preferred
Candidates must be able to commute to the Atlanta office at least one day per week

Benefits

Comp & perks

Medical, Dental, Vision plan options
Company-Paid Short-Term Disability and Life Insurance
401K Contributions with generous employer match and immediate vesting
5 weeks of PTO
9 paid holidays
3 days of volunteer time off each year
Hybrid schedule