Neighborhoods.com

Customer Success Manager

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in their journey
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to the Customer Engagement Operations Team as needed
• Jump in on additional tasks to help keep things running smoothly

Customer Engagement Representative

Content Marketing Manager

• Creating, managing, and communicating about community profile pages.
• Ensuring fresh, accurate, SEO-friendly content is published on schedule.
• Working closely with freelancers, product, sales, and the Senior Content Strategist.
• Reviewing new community submissions, researching communities, building community pages in WordPress, editing content, publishing new community pages, and communicating with stakeholders.
• Resolving content support tickets from agents, builders, and marketing reps.
• Collaborating with homebuilders, real estate agents, and marketing reps on new initiatives.

Content Operations Manager

Sales

• Recruit, onboard, and coach Partner Agents to meet performance standards
• Monitor sales performance, compliance, and conversion rates across assigned markets
• Provide feedback, training, and coaching via scorecards, webinars, and one-on-one communication
• Collaborate with Product and Customer Experience teams to improve agent tools and workflows
• Analyze sales data, identify opportunities, and present updates to leadership
• Facilitate webinars, new agent training sessions, and area business reviews to keep agents engaged and successful
• Work closely with Director of Sales, Partner Agents, and cross-functional teams to monitor performance and foster long-term growth

Sales Manager

Recruitment

• Recruiter for the Partner Agent Program responsible for identifying and recruiting experienced real estate agents to join the network
• Source and attract potential candidates through various channels (online platforms, networking events, etc.)
• Conduct interviews and assess candidates' qualifications
• Collaborate with Sales Managers to determine specific requirements and skills needed
• Develop and implement effective recruitment strategies
• Build and maintain relationships with potential and existing agents
• Join the company in shaping the future of the Partner Agent Program

Customer Engagement Representative

Content Operations Manager

Sales Manager

Agent Recruiter