Operations Coordinator

NeighborHealth

Operations Coordinator at NeighborHealth performing administrative and practice management for the Dental department. Responsible for various tasks to ensure excellent patient experience and support daily operations.

Posted 6/3/2026full-timeEast Boston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $33 per hourWebsite

About the role

Key responsibilities & impact

Under the supervision of the Administrative Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department.
The coordinator will work with providers, dental supervisors and other staff to create excellent patient experience.
Responsibilities include but are not limited to: template management, referral processing and tracking, insurance/benefit plan verification and prior-authorization submissions.
The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.
Manages the department’s schedule templates in Epic, which includes opening/closing, and editing individual provider schedules.
Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach.
Monitors the department’s referral report, submits prior authorization requests.
Participates in the tracking of high risk patients.
Assists with patient flow and waiting room management.
Coordinates the department recall/waiting list.
Performs a wide range of clerical and administrative duties to support the department’s daily operations.

Requirements

What you’ll need

High School Diploma or equivalent required
Bilingual skills required (Spanish/English)
Prior work experience in a health care setting (call handling, scheduling, customer service) preferably in a dental clinic
Computer skills required
Working knowledge of insurance verification processes
Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment.

Benefits

Comp & perks

Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

template managementreferral processinginsurance verificationprior authorization submissionsschedulingclerical dutiespatient outreachpatient flow managementwaiting room managementcomputer skills

Soft Skills

bilingual skillscustomer servicecooperative workpatient-centered approachability to work in fast-paced environment

Certifications

High School Diploma or equivalent