Customer Success Manager
Nedap
full-time
Posted on:
Location Type: Hybrid
Location: Burlington • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Ensure smooth product adoption and provide strategic guidance to maximize value from our ID Cloud solutions
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Conduct regular business reviews and customer health checks
- Increase customer awareness and identify opportunities for growth
- Deliver quarterly performance reports highlighting business value, usage, adoption and ROI
- Drive alignment across decision-makers and collaborate with internal stakeholders
Requirements
- 4-6+ years of experience in Customer Success, Implementation or similar client-facing roles, ideally in SaaS or retail tech
- Strong business acumen and ability to develop customized approaches that align with customer needs
- Proven ability to independently plan and manage multiple complex projects simultaneously
- Strong customer-facing demeanor and excellent written and verbal communication skills
- Must have strong presentation skills and be effective at engaging stakeholders
- Experience with cross-functional collaboration and understanding of the retail industry
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave
- A professional environment that supports personal and professional growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
business acumencustomer-facing demeanorwritten communicationverbal communicationpresentation skillsstakeholder engagementproject managementcross-functional collaboration