Account Director – Public Safety

NEC Software Solutions

Senior Client Director managing the key account of Metropolitan Police, specializing in public safety and software solutions. Building relationships and driving revenue growth with stakeholders.

Posted 6/6/2026full-timeRemote • 🇬🇧 United KingdomLeadWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Establish productive, professional relationships with key personal within the Met Police, up to and including the Commissioner and his team.
Build productive relationships with NEC team members in sales support and service lines to construct excellent solutions for customer problems.
Manage the commercial and contractual relationship within the account, negotiating terms, and leading on procurement processes.
Position NEC as a trusted strategic partner and first port of call for the customer.
Identify opportunities, manage pipeline, and be accountable for revenue achievement within the account.
Drive proactive sales efforts to ensure that quota levels for both new and renewal business are met.
Fully accountable for delivery of all revenue streams within the Met Police account.
Identify customer needs, define programme deliverables, and coordinate works to ensure adequate resources are in place.
Take full financial ownership for the account, working with NEC colleagues to manage all resources and costs associated with the account.
Management and resolution of any issues that arise during the delivery of services, whilst identifying related issues outside scope of works for which NEC could be positioned to assist.
Understanding the customers pain points and seeking a swift solution from stakeholders with the NECSWS business

Requirements

What you’ll need

A deep knowledge of the UK Policing market, particularly the Met Police and other key stakeholders associated with the Met Police eg Home Office, CPS etc.
A proven track record in business development and account development across a significant key customer account.
Demonstrable experience of key stakeholder management, negotiation, and conflict management skills.
Proven ability to manage and shape sales opportunities from beginning to end, with a history of successful outcomes.
Strong commercial acumen and leadership skills with the ability to establish reputation as a thought leader.
First class decision-making and problem-solving skills.
Over target achievement of annual sales targets in a quota carrying role.
Experience of delivering complex programmes of work relating to public safety and/or mission critical customers.
Ability to resolve issues within the account to ensure high levels of customer satisfaction.
Ability to working closely as part of a team, as well as operating autonomously.
Strong interpersonal communication and presentation skills
A high standard of written communication
Excellent customer skills
Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
Be able to talk competently about Police Systems, Services and Solutions

Benefits

Comp & perks

25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

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Hard Skills & Tools

business developmentaccount developmentstakeholder managementnegotiationconflict managementsales opportunity managementcommercial acumenproblem-solvingprogramme deliverycustomer satisfaction

Soft Skills

interpersonal communicationpresentation skillswritten communicationteam collaborationautonomydecision-makingleadershiprelationship buildingcustomer skillsdeadline management