FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
System Administrator
NEC Software Solutions. Provide responsive customer support via phone, email, and other channels.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide responsive customer support via phone, email, and other channels.
- Manage and maintain strong relationships with assigned customer accounts.
- Accurately record all customer interactions, investigations, and resolutions.
- Monitor system dashboards and security alerts, taking prompt action when needed.
- Recreate and troubleshoot reported issues using internal guides and best practices.
- Collaborate with internal teams to resolve complex technical problems.
- Assist with application roll-outs and updates to ensure smooth implementation.
- Identify and resolve system errors to maintain optimal performance.
- Support configuration change projects and ensure accurate implementation.
- Apply release scripts and perform testing to validate configuration changes.
- Complete routine administrative tasks to support daily operations.
- Manage communications through shared mailboxes efficiently.
- Maintain up-to-date technical and procedural documentation.
- Provide out-of-hours support when required to ensure service continuity.
Requirements
What you’ll need- Proven experience with NEC Housing systems from a technical perspective
- Strong background in Customer Service
- Experience in maintaining accurate documentation
- Hands on experience with housing management software configuration
- Expertise in troubleshooting and resolving Housing System errors
- Working knowledge of SQL
Benefits
Comp & perks- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLhousing management software configurationtroubleshootingsystem monitoringrelease scriptstestingadministrative taskscustomer support
Soft Skills
customer servicerelationship managementcommunicationcollaborationproblem-solvingdocumentation