System Administrator

NEC Software Solutions

System Administrator supporting NEC Housing Team's innovative products for the Social Housing sector. Ensuring system reliability and delivering exceptional customer support across housing management platforms.

Posted 4/22/2026full-timeRemote • Hemel Hempstead • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide responsive customer support via phone, email, and other channels.
Manage and maintain strong relationships with assigned customer accounts.
Accurately record all customer interactions, investigations, and resolutions.
Monitor system dashboards and security alerts, taking prompt action when needed.
Recreate and troubleshoot reported issues using internal guides and best practices.
Collaborate with internal teams to resolve complex technical problems.
Assist with application roll-outs and updates to ensure smooth implementation.
Identify and resolve system errors to maintain optimal performance.
Support configuration change projects and ensure accurate implementation.
Apply release scripts and perform testing to validate configuration changes.
Complete routine administrative tasks to support daily operations.
Manage communications through shared mailboxes efficiently.
Maintain up-to-date technical and procedural documentation.
Provide out-of-hours support when required to ensure service continuity.

Requirements

What you’ll need

Proven experience with NEC Housing systems from a technical perspective
Strong background in Customer Service
Experience in maintaining accurate documentation
Hands on experience with housing management software configuration
Expertise in troubleshooting and resolving Housing System errors
Working knowledge of SQL

Benefits

Comp & perks

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLhousing management software configurationtroubleshootingsystem monitoringrelease scriptstestingadministrative taskscustomer support

Soft Skills

customer servicerelationship managementcommunicationcollaborationproblem-solvingdocumentation