Product Manager – Local Government, Benefits & Integration

NEC Software Solutions

. Liaison and communication with customers (and prospective customers) in respect of your products .

Posted 4/22/2026full-timeRemote • Bracknell • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Liaison and communication with customers (and prospective customers) in respect of your products
Producing a roadmap for your products
Understanding the needs of users and wants of the customers for your products so that you can champion them during the delivery phases
Working across all areas associated with these products: business analysis, development, testing, support, technical authors, and pre-sales
Establish and document the detailed business requirements and/or user journeys for each deliverable
Specify market requirements for current and future products by conducting user research supported by on-going visits to customers and potential customers
Assist in the setting of your product and service roadmaps and ensure that development priorities align to NEC commercial opportunity, customer needs and other market drivers
Act as the ‘product champion’ to relevant teams ensuring that they continue to focus on the delivery of product solutions that meet the needs of the marketplace
Undertake day to day management and administrative tasks
Provide support to sales via up-to-date product content, undertaking internal briefings and supporting responses to tenders
Provide regular product updates to support business strategy and decisions
Provide a point of contact for internal teams and customers for product enquires
Write guides and other documentation for internal and external audiences

Requirements

What you’ll need

Previous experience working within the UK Public Sector, with a good knowledge of local government services, specifically the area of Welfare Benefits with experience of system administration
A good working knowledge of public sector organisations, where you have shown the ability to understand legal, commercial, and technical literature and communicate this clearly to other team members
A basic understanding of system administration and technical integration such as setting up and running batch processes within a software solution
Excellent inter-personal and communications skills capable of exploring and articulating complex concepts across the various stakeholders of any project
Some knowledge of the end-to-end software development lifecycle
Knowledge of a system or solution used by local authorities
The ability to liaise and communicate with customers; information gathering, presentations, dispute resolution etc.
Flexible, adaptable and used to working in an environment where solutions need to be delivered in challenging timeframes

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administrationtechnical integrationbatch processesbusiness analysisuser researchproduct roadmap developmentsoftware development lifecycledocumentation writingproduct content managementmarket requirements specification

Soft Skills

interpersonal skillscommunication skillsstakeholder engagementproblem-solvingflexibilityadaptabilitycustomer liaisoninformation gatheringpresentation skillsdispute resolution