Nebula

IT Operations Specialist

Nebula

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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Tech Stack

AWSAzureCloudDNSFirewallsITSMSwitching

About the role

  • Monitor company server infrastructure and ensure proper escalation of alerts
  • Administer Exchange and Active Directory, including new user creation, password resets, and account lockouts
  • Follow up on all unresolved requests/incidents
  • Raise and manage incidents with 3rd party vendors
  • Lead and manage IT projects from inception to completion
  • Provide technical expertise, guidance, mentoring, and training to junior IT team members
  • Oversee the management, maintenance, and optimization of the company’s servers, storage systems, and network infrastructure
  • Implement and enforce security measures to protect IT assets, data, and networks, ensuring compliance with internal policies, SOC, ISO standards, and other relevant regulations
  • Handle complex technical issues and incidents, conduct root cause analysis, and implement solutions to prevent recurrence
  • Implement and oversee change management processes to ensure smooth transitions and minimal disruption during system updates and upgrades
  • Maintain accurate and up-to-date technical documentation, prepare reports for management, and communicate IT-related updates to stakeholders
  • Ensure IT and Security compliance across all systems and processes, including adherence to SOC and ISO standards, audits, and regulatory requirements
  • Manage and develop the IT team, including performance management, resource planning, and fostering a culture of accountability and continuous improvement
  • Responsible for asset register maintenance and management
  • Responsible for both OPEX and CAPEX management
  • Vendor management
  • Manage alignment with POPIA
  • Available for standby duty, depending on operational requirements

Requirements

  • Minimum 4+ years of IT experience
  • Minimum 1+ years of advisory experience
  • Minimum BTech qualification
  • Certifications (Preferred) A+ / N+ (foundational IT certifications)
  • Azure Fundamentals
  • Azure Administrator
  • Microsoft Certified Solutions Associate or Microsoft Certified Solutions Expert Cloud & Infrastructure (Azure & AWS)
  • Strong experience with Microsoft Azure: Entra ID/Azure AD, VMs, Storage, Virtual Networks, Azure Firewall/VPN Gateway, Monitor & Log Analytics, Defender for Cloud, App Services, and Backup/DR.
  • Working knowledge of AWS fundamentals
  • Core Infrastructure & Networking
  • Proficiency in Windows Server, Active Directory, DNS, DHCP, Group Policy, PowerShell basics, Certificate Services, Backup/Restore, and file/print services.
  • Networking knowledge including VLANs, routing/switching, firewalls (SonicWall & Azure NSG), VPN (site-to-site & point-to-site), and wireless security.
  • Security & Compliance
  • Experience with SOC 2 and ISO 27001 practices, vulnerability management, DR/BCP frameworks, and governance.
  • Familiarity with tools such as DeepSight360, Microsoft Defender suite, Microsoft Sentinel, MFA, Conditional Access, and security baselines.
  • Collaboration & Productivity (Microsoft 365)
  • Experience administering Exchange Online, Teams & Teams Phone System, SharePoint, OneDrive, Intune/Endpoint Manager, DLP, and Compliance Center.
  • Monitoring & Observability
  • Working knowledge of Azure Monitor, NinjaOne, Log Analytics, Application Insights, and basic Sentinel hunting queries.
  • ITSM & Governance
  • Understanding of ITIL fundamentals, change and incident management, problem management, asset lifecycle management, documentation, and service desk tools (e.g., Jira).
Benefits
  • 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That’s 4 extra leave days annually!
  • High spec laptops and equipment for you to comfortably work remotely.
  • A once off at home office allowance to set up your home office.
  • Flexible working hours.
  • We work on a flexible schedule from Monday to Friday where you can make the hours work for you.
  • Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.
  • Grow your skills and learn something new with paid for Microsoft courses and certifications.
  • Take up a hobby and unlock a training allowance every 2 years to do something non-work related.
  • Give back by participating in our Culture and Social Responsibility initiatives.
  • Free Gap cover

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft AzureActive DirectoryWindows ServerDNSDHCPPowerShellNetworkingSecurity & ComplianceITILIncident Management
Soft skills
LeadershipMentoringCommunicationProblem SolvingCollaborationProject ManagementPerformance ManagementResource PlanningContinuous ImprovementStakeholder Management
Certifications
A+N+Azure FundamentalsAzure AdministratorMicrosoft Certified Solutions AssociateMicrosoft Certified Solutions ExpertSOC 2ISO 27001