Founding Enterprise Customer Success Manager

Nebius Group

Enterprise Customer Success Manager at Tavily supporting EMEA customers in AI adoption strategies. Building key relationships and articulating customer needs for AI-driven solutions.

Posted 6/1/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
Shape the future of the post-sale experience at Tavily

Requirements

What you’ll need

5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy.

Benefits

Comp & perks

Competitive compensation
Career growth and learning opportunities
Flexibility and work-life balance
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successimplementation consultingonboardingvalue realizationusage metricsadoption signalsrenewal cyclesupsellcross-selltechnical user engagement

Soft Skills

communicationpresentationrapport buildingempathyself-drivenadaptabilityautonomyproblem-solvingcollaborationinfluencing