Commercial Customer Success Manager

Nebius Group

Commercial Customer Success Manager at Tavily managing portfolios and driving customer success for AI-powered search platform. Collaborating with cross-functional teams and guiding customers through their lifecycle.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $155,000 - $185,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

Requirements

What you’ll need

2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
Experience managing a high-volume book of business with a track record of strong retention and expansion results
Comfort navigating technical conversations with developer users, as well as business stakeholders
Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base
Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment.

Benefits

Comp & perks

Health insurance: 100% company-paid medical, dental and vision coverage for employees and families.
401(k) plan: Up to 4% company match with immediate vesting.
Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement: Up to $85/month for mobile and internet.
Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer lifecycle managementintegration setupaccount health monitoringusage signals analysisengagement metrics trackingrenewal cycles executionupsell opportunities identificationcross-sell opportunities identificationsuccess resource developmentreference implementations

Soft Skills

strong communication skillsrelationship buildingoutcome-drivenself-starter mentalityability to manage competing prioritiesadaptability in fast-moving environments