Nebius Group

Customer Service Specialist

Nebius Group

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Tech Stack

AWS

About the role

  • Manage tickets end-to-end: intake, categorization, analysis, and resolution via Jira
  • Handle GDPR requests: logging, documentation, coordination, and timely completion
  • Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments
  • Assist with financial operations processes within defined frameworks
  • Provide basic technical support and escalate when needed
  • Ensure strict adherence to SLAs, processes, and internal guidelines
  • Maintain high-quality escalations with clear, complete, and accurate information
  • Identify inefficiencies and propose improvements to workflows and recurring request handling

Requirements

  • Previous experience in customer support / L1 technical support or a similar role
  • Hands-on experience with ticketing systems (e.g., Jira)
  • Strong understanding of filters and dashboards (Jira or similar)
  • Experience working with CLIs (e.g., AWS CLI or similar) is a plus
  • Strong ability to follow processes and ensure compliance
  • High attention to detail and accuracy when handling data
  • Strong communication skills and customer-oriented mindset
  • Ability to work independently and take ownership of tasks from start to finish
  • Structured, proactive mindset with a focus on efficiency and continuous improvement
  • Experience handling GDPR requests or knowledge of data protection regulations is a plus
  • Understanding of financial operations in SaaS / IT environments is a plus
  • Background in billing (invoices, refunds, credit notes) is a plus.
Benefits
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth within Nebius.
  • Flexible working arrangements.
  • A dynamic and collaborative work environment that values initiative and innovation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket managementGDPR complianceinvoice validationdata handlingfinancial operationstechnical supportprocess adherenceworkflow improvementCLI usagedashboard management
Soft Skills
attention to detailcommunication skillscustomer-oriented mindsetindependenceownershipproactive mindsetefficiency focuscontinuous improvement