Neara

Architect

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to:
• Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Customer Value Architect

Implementation Specialist

• Contribute to the end-to-end deployment of the Neara platform for utility customers worldwide.
• Ingest and manipulate massive datasets (LiDAR, GIS, and asset databases) using Neara’s schema language and configuration framework.
• Perform rigorous QA/QC to ensure the digital twin accurately reflects real-world physics and customer specifications.
• Build custom reports and dashboards within the platform to drive actionable insights for utility engineers.
• Work closely with Product and Engineering to provide feedback on process and tool improvements to speed up future deployments.

Implementation Engineer

Product Analyst

• Oversee and manage software implementations, ensuring successful deployment and integration of solutions across both internal company operations and customer-driven projects, with a focus on utility companies.
• Analyze business operations and metrics by reviewing organizational workflows, monitoring performance indicators, and identifying opportunities for process optimization.
• Perform competitor analysis by systematically gathering and evaluating information on industry rivals, their products, pricing, and market strategies.
• Provide product management information and updates between global offices to ensure consistent understanding of product features, release schedules, and customer needs.
• Utilize the Neara platform extensively for daily business activities, leveraging its functionalities to support project management, data analysis, and collaboration tasks.
• Utilize MS Office software, to create comprehensive reports, analyze data, prepare presentations, and communicate with both internal teams and clients.

Customer Value Architect

Implementation Engineer

Vice President, Strategic Implementation – Product Analyst