Director, Customer Implementation

Neara

Director of Customer Implementation leading customer success initiatives at an energy tech company using advanced machine learning for grid simulations. Responsible for driving value and technical leadership in enterprise accounts.

Posted 5/23/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $180,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Account strategy: Develop and maintain a "living" account strategy.
Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value.
Team leadership: Mentor and challenge a team of technical ICs.
Organisational navigation: Master the internal politics of enterprise environments.
Decisive judgment: You will know when to escalate and when to handle it yourself.

Requirements

What you’ll need

Proven delivery record: You have successfully navigated high-pressure, complex implementations.
Technical credibility: You have led teams with strong technical ICs.
Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations under pressure.
Adaptive learning: You have a demonstrated ability to master new industries or domains at an accelerated pace.
Radical independence: You are a self-starter who prioritises alignment over permission.

Benefits

Comp & perks

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Soft Skills

team leadershipproblem solvingadaptive learningdecisive judgmentradical independence