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Tech Stack
Tools & technologiesDNSFirewallsJamf
About the role
Key responsibilities & impact- Manage all physical IT infrastructure — cabling, WiFi, laptops, video meeting technology, peripherals and printers
- Respond to support requests and resolve issues promptly
- Proactively get ahead of problems before they affect the team
- Evaluate hardware and software purchasing and negotiate with vendors
- Manage purchases and maintain accurate records of all subscriptions, vendors, and billing methods
- Ensure no gaps in coverage and no surprise renewals
- Own the IT side of bringing people into Neara and transitioning them out
- Manage accounts, devices, access provisioning, and license allocation
- Make day one seamless for new starters and ensure offboarding is thorough and secure
- Own domains, email, Google Workspace and Microsoft Office
- Own and maintain processes to ensure that incoming IT requests and proactive projects are tracked and effectively managed
- Manage our mobile device management environment end-to-end
- Handle onboarding, off boarding, policy management, and ongoing improvements
- Evaluate and onboard new providers when needed
- Ensure our tools work cohesively and support the business as we scale
- Support IT compliance across all Neara offices globally
- Own the relevant IT controls, keep documentation current and ensure we're consistently audit-ready
- Look after Neara's external servers and in-office on-premise hardware
- Own the on-premise roadmap as we grow — additional servers, data centres, GPU hardware and beyond
Requirements
What you’ll need- 5+ years of, hands-on IT ops experience - ideally in a company that moves quickly and expects people to take initiative
- Equally comfortable with physical IT and operational work - network cabinet one day, vendor negotiation the next
- Genuinely organised - vendors, subscriptions, documentation and access controls don't slip through the cracks on your watch
- A clear communicator who collaborates well across teams, whether that's Engineering, Finance or a new employee on their first day
- Proactive by nature - you flag issues before they escalate and look for ways to improve things without being asked
- Someone who takes compliance seriously and knows how to translate policy into sustainable, practical process
- Admin-level experience with Google Workspace and/or Microsoft 365
- Hands-on MDM experience — Jamf, Intune, or similar
- Solid understanding of networking fundamentals — DNS, DHCP, VLANs, VPNs, firewalls
- Experience managing SSO (Okta, Google SSO, or similar)
- Practical familiarity with SOC 2 and/or ISO 27001 IT controls
- A track record managing software licensing and SaaS vendor relationships
- Server and on-premise hardware experience is a strong plus
- Clear documentation habits — you write things down in a way that's actually useful to others
Benefits
Comp & perks- Competitive salary and meaningful ESOP participation.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT operationsnetworking fundamentalshardware evaluationsoftware purchasingmobile device managementSSO managementdocumentationvendor negotiationcompliance managementlicense allocation
Soft Skills
proactiveorganizedclear communicatorcollaborativeinitiativeproblem-solvingattention to detailprocess improvementadaptabilityteamwork
Certifications
SOC 2ISO 27001