Neara

VP, Customer Success – EMEA

Neara

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Lead

Tech Stack

PythonSQL

About the role

  • Execute the Customer Success strategy for the EMEA region, ensuring alignment with global business objectives.
  • Work closely with the sales team to lead the transition and execution of closed deals, ensuring a seamless experience for newly acquired clients from day one.
  • Manage the Customer Success and Deployment teams to ensure client work is delivered on time, but most importantly, is generating tremendous value, and that this value is articulated clearly to the client at every milestone.
  • Manage and oversee a complex portfolio of projects across diverse utility clients, providing senior-level guidance to your team of Customer Success and Deployment staff.
  • Develop and maintain strong relationships across client organizations, from technical junior staff to C-suite stakeholders.
  • Own the regional retention and expansion targets, partnering with Sales to identify and close upsell opportunities.
  • Build and refine the way we onboard, provide value, and measure ROI for complex utility clients.
  • Act as the voice of our European customers for the Product and Engineering teams to influence the global roadmap.
  • Lead, mentor, and grow a high-performing team of Customer Success professionals and Deployment specialists, fostering a culture of technical excellence.

Requirements

  • 10+ years of professional experience, including 4-5+ years in a formal leadership capacity. You have a proven track record in senior roles such as VP of Customer Success, Head of Solutions, Implementations, Professional Services, or Strategic Account Management.
  • A proven track record of hiring, training, and managing high-performing teams of customer success professionals or technical delivery specialists.
  • Experience working with electric utility companies or similar infrastructure-heavy industries is highly valued.
  • Prior experience in a fast-paced, high-growth technology company, where you’ve successfully navigated ambiguity and scaling challenges.
  • You possess a high technical aptitude. While this is a leadership role, exposure to tools like SQL or Python is a significant plus, as it will help you deeply understand our platform’s capabilities and coach your team effectively.
  • A self-motivated thinker who can systematically break down complex technical or organizational challenges into practical solutions.
  • Exceptional ability to translate technical concepts for diverse stakeholders, from engineers to C-suite executives.
  • Strong project management skills with experience handling complex implementations.
  • Fluency in other European languages than English is a bonus (French, Spanish, German, Dutch, Turkish, Romanian, Italian, etc).
Benefits
  • The opportunity to shape the culture and operational footprint of Neara’s European business as we scale our London-based operations.
  • A front-row seat in the global energy transition, helping the world’s largest utilities mitigate critical risks, improve safety, and build more resilient infrastructure.
  • Access to an industry-changing, engineering-grade 3D digital twin platform that is solving the toughest physical-world challenges with sophisticated software.
  • A collaborative, transparent, and ambitious team culture where your voice directly influences company strategy and regional expansion.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer success strategytechnical aptitudeSQLPythoncomplex implementationsROI measurementupsell opportunitiesteam managementleadership
Soft skills
relationship buildingcommunicationmentoringproblem-solvingself-motivatedtranslating technical conceptsnavigating ambiguityfostering culture of excellencestrategic thinkingcollaboration