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Junior Support Analyst
NDD Tech | BrasilAnalista de Suporte Júnior responsible for installation and maintenance of NDD products. Supporting clients with inquiries and technical issues, while being involved in product training.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, configuration, and maintenance of NDD products, along with the ability to provide training and support for technical analysis. Proficient in troubleshooting and managing support tickets while contributing to knowledge base articles.
Highest-signal resume keywords
NDD Product InstallationNDD Product ConfigurationTroubleshooting Support TicketsTechnical Training DeliveryKnowledge Base Article Publication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NDD Product MaintenanceVersion MigrationTechnical AnalysisBug Fix Monitoring
Soft Skills
Problem SolvingCommunication
Tools & Technologies
Support Tools
About the role
Key responsibilities & impact- Installation, configuration and maintenance of NDD products
- Training on NDD products or support tools
- Handling support tickets and troubleshooting
- Monitoring bug fixes in customer environments
Requirements
What you’ll need- Perform installation, configuration and maintenance of NDD products
- Participate in and/or act as an instructor for trainings on NDD products or support tools for technical analysis
- Respond to tickets to clarify questions, requests, or incidents, identifying and resolving problems
- Consult and publish articles in the knowledge base
- Perform version migrations for customers and partners
Benefits
Comp & perks- Maximize the value of data to drive our customers' sustainability
- Connected to ESG
- Technology for automation and digital transformation of transportation
- Monitoring and management of corporate smart devices
- Platform for corporate education and organizational knowledge management