SRE Analyst (Mid-Level)

NDD Tech | Brasil

Professional providing active support for Cloud solutions and monitoring operations at NDD. Involves troubleshooting incidents and assisting internal teams with product analyses.

Posted 7/4/2026full-timeLages • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Provide active support in the maintenance, monitoring, operation, and improvement of solutions.
Monitor the processing workflow (fiscal documents).
Identify and resolve questions, requests, or incidents.
Assist with validation of releases provided by development in the test environment.
Publish articles to the knowledge base.
Plan and perform system updates in the Cloud environment.
Monitor SQL database maintenance routines and assess their performance.
Lead and participate in daily stand-ups with operational teams.
Manage access control for users authorized to provide support.

Requirements

What you’ll need

Responsible for providing active support in the maintenance, monitoring, operation, and improvement of solutions, demonstrating proactive initiative.
Support internal teams in detailed analysis of NDD products.
Analyze reported incidents, ensuring the stability of the Cloud Platform.
Create new alerts (email and monitoring tool).
Immediate escalation in case of systemic outages.
Monitor the processing workflow (fiscal documents).
Analyze alert effectiveness to adjust metrics.
Analyze performance of application servers and databases.
Meet the UPTIME targets established and contracted by the client.
Plan Cloud resource sizing together with Infrastructure.

Benefits

Comp & perks

Annual bonus: up to 3.3 months' salary; for commercial roles, a performance-based OTC commission model.
Career plan: feedback culture with 360° performance evaluations; internal recognition program and regular 1:1 meetings with management.
"NDD With You": financial education program, psychological counseling, legal advice, and social support.
Health: Unimed health plan and life insurance; support for flu vaccination and wellness initiatives.
Meals: Meal allowance; free coffee and fruit in the office.
Well-being: Relaxation area with leisure space, barbecue, and games.
SESC partnership: access to culture, education, and tourism.
Education: Tuition assistance; support for learning new languages; encouragement to attend industry events; support for certifications.
Transportation: Commuter benefit (transportation voucher); on-site parking and bike rack.
Birthday voucher: to celebrate this special date.
Working hours: 40 hours per week / flexible schedule.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Monitoring WorkflowIncident ResolutionSystem Updates PlanningAlert CreationApplication Server Analysis

Soft Skills

Proactive InitiativeCollaborationCommunication