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Customer Service Representative – Billing, Technical
NDC Personnel and ContractorsCustomer Service Representative addressing technical and billing support issues for internet service customers. Responsible for resolving customer inquiries and delivering high-quality service.
About the role
Key responsibilities & impact- Responsible for customer interactions that result in resolved technical, billing and account queries.
- Identify and understand customer needs.
- Provide solutions to technical and account management queries.
- Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
- Deliver exceptional service to customers in all interactions.
- Diligently execute escalations beyond 1st line support.
- Record accurate summaries of customer interactions in the company business system.
- Utilise all available tools and resources to resolve customer queries completely.
Requirements
What you’ll need- Grade 12/Matric
- Computer Literate (MS Excel/MS Word and MS Outlook)
- Strong understanding of ISP Networks
- 1+ Year customer services experience within an ISP Call Centre
- 1+ Year technical and desktop customer service experience
- Administration experience is a highly recommended
- CompTIA A+ Certification advantageous
Benefits
Comp & perks- We are a Fully Remote work environment
- That’s right! No need to go into the office! You can work from just about anywhere
- We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.
- We Kit you out
- We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical supportbilling supportaccount managementadministrationISP networksdesktop support
Soft Skills
customer satisfactionproblem-solvingcommunicationobjection managementinterpersonal skills
Certifications
CompTIA A+