Level 2 Support Specialist
NCR Corporation
full-time
Posted on:
Location Type: Office
Location: Belgrade • 🇷🇸 Serbia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
LinuxMySQLSQL
About the role
- Take ownership of all critical incidents from start to finish
- Act as a point of escalation for priority customer cases that may seriously impact business/ability to trade
- Incident management: ensure logs are collected and perform troubleshooting tickets according to procedures
- Investigate and work on resolving ongoing issues while keeping KPIs
- Follow defined escalation process and escalate to upper levels when needed
- Create and share knowledge in the designated Team knowledgebase
Requirements
- 2+ years in similar technical support role
- Experience in simple MS-SQL queries (select, update, insert)
- Experience with Microsoft SQL, MySQL (advantage)
- Thorough knowledge of XMLs, event logs, opening log files
- Experienced in Windows based OS and Linux (admin/user perspective)
- Any level of experience/knowledge in scripting (batch, VB, PowerShell) (advantage)
- Experience with ticket logging/tracking using Remedy based CRM systems (advantage)
- Strong ability of following issues through logs, identifying known issues and escalating to L3
- Proven experience in troubleshooting end user related issues relating to OPOS and software issues
- Experience in ITIL methodologies and continuous service improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS-SQLMySQLXMLWindows OSLinuxscriptingbatch scriptingVB scriptingPowerShellITIL
Soft skills
incident managementtroubleshootingescalationproblem-solvingcommunicationownershipknowledge sharingKPI managementcustomer serviceteam collaboration