Field Service Technician

NCR Corporation

Field Service Technician responsible for installing and maintaining equipment to ensure customer satisfaction. Working with NCR Voyix technology in Roanoke, VA.

Posted 5/14/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Installation, maintenance, and repairs on equipment within an assigned territory
Assure continuity of customer operations and high levels of customer satisfaction
Ownership of customer problems or incidents until resolved
Diagnose, repair, and replace components on any equipment supported by NCR Voyix
Installation of new or upgrade existing equipment in line with the Statement of Work
Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment
Perform periodic preventative maintenance on assigned products
Responsible for all NCR Voyix assets used in service delivery
Maintain an appropriate parts inventory and record keeping
Accurate and prompt reporting of calls and activity
Participate in the Shift Pattern for the operating area

Requirements

What you’ll need

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support
Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity; Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

equipment installationequipment maintenanceequipment repairdiagnosis of equipment issuespreventative maintenancePC hardware maintenancenetwork maintenancemechanical aptitudeelectrical aptitudecable installation

Soft Skills

customer satisfactionproblem-solvingability to work under pressuretime managementinterpersonal skillsteamworkflexibilityself-motivationcommunication skillsadaptability

Certifications

Clean Driving LicenseHigh School Diploma