Implementation Consultant, Legal AI Solutions
Thomson Reuters
Customer Engineer
NCR Corporation
full-time
Posted on:
Location: South Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Cloud
About the role
- Field Service Technician acting as first-line on-site response to customers in assigned territory
- Provide installation, maintenance, and service for Chick-fil-A kitchen production systems, POS, receipt printers, payment terminals, and peripherals
- Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
- Perform maintenance repair and system overhauls (modular swaps and unit replacements)
- Manage network faults, configuration, security, and remote system access
- Log all customer calls and activity and track expenses
- Communicate with customers to triage issues, provide solutions, escalate when necessary, and maintain high customer satisfaction
Requirements
- General knowledge of POS and familiarity with network/system management
- Familiarity with large servers, mainframe computers, and imaging software
- Basic PC skills, basic electronic skills, and hardware/operating system familiarity
- 1-3 years of related technical experience preferred
- Working knowledge of Microsoft Office Suite and Windows
- Local candidates strongly preferred (no paid relocation; must be available to begin promptly)
- High School Diploma or GED (associate degree or higher preferred)
- Authorized to work in the U.S.
- Must be at least 21 years of age
- Valid driver's license and driving record that satisfies NCR fleet requirements
- Ability to perform essential functions with or without reasonable accommodation
- Physical requirements: prolonged travel, driving several hours per day, rotating/weekend shifts, lift up to 50 lbs, bending, squatting, walking, standing, sitting, reaching, fine motor tasks
- Proof of full COVID-19 vaccination required except where prohibited by law
- Position subject to background check for job-related convictions
