IT Infrastructure Internship
Watts Water Technologies
LinuxMacOS
Help Desk Representative II
NCR Atleos
full-time
Posted on:
Location Type: Hybrid
Location: Frisco • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Junior
About the role
- Diagnose ATM issues by understanding current device states and providing accurate resolutions.
- Communicate effectively with internal and external customers, adjusting language and tone to meet their needs.
- Act as a liaison between Technical Support, Account Managers, and other Cardtronics personnel to resolve escalated issues.
- Create, review, and close support tickets while maintaining accurate customer records.
- Answer inbound calls from clients, customers, and external vendors.
- Follow call trees to route calls appropriately based on caller needs.
- Handle Regulation E/Card Trace inquiries with professionalism and accuracy.
- Make outbound calls to clients, customers, and vendors for follow-up and troubleshooting.
- Provide basic technical support and ask probing questions to assist field technicians.
- Work across multiple systems simultaneously to resolve issues.
- Monitor and respond to multiple email inboxes within defined SLAs.
- Manage internal/external reports and provide timely status updates.
- Follow up on open investigations to ensure resolution and closure.
- Participate in special projects as assigned by management.
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Minimum 1 year of customer service or call center experience, preferably in a technical support environment.
- Experience handling inbound and outbound calls in a call center setting.
- Proficiency in Windows XP and Microsoft Outlook, Word, and Excel.
- Ability to type at least 50 words per minute.
- Strong decision-making and problem-solving skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Must pass applicable background screening.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportcustomer servicecall center experienceWindows XPMicrosoft OutlookMicrosoft WordMicrosoft Exceltyping speed 50 wpmproblem-solvingdecision-making
Soft skills
effective communicationflexibilityprofessionalismliaisoncustomer record managementmultitaskingattention to detailadaptabilityteam collaborationtime management
Certifications
High School diplomaBachelor’s degree (preferred)
