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Master Field Technician
NCR AtleosMaster Field Technician repairing and maintaining NCR ATMs for better performance. Collaborating with local teams to solve technical issues and optimize service quality in Australia.
About the role
Key responsibilities & impact- Repairing Chronic Units and Outliers to ensure a quality repair by working on an average of 2 ATMs each day
- Complete full Preventative maintenance on all Modules
- Use of NCR Atleos Knowledge systems, repositories and resources to ensure a quality, long lasting repair
- PPK management to ensure correct parts on hand
- Review device logs and decode to identify root cause
- Travel outside your regular service area as needed (may require occasional overnight stays)
- Provide input to the Knowledge Systems as and when required
- Delivers quality support and enhanced results meeting established KPI and Customer SLA
Requirements
What you’ll need- Minimum 3 years of experience in NCR ATM repair
- Completion of Basic and Advanced ATM training in NCRU
- Recommendation from your Direct Manager
- Proven performance through quality data
- Knowledge of NCR Atleos ATM Diagnostic tools, Troubleshooting, and Repair processes
- Knowledge of Electrical Engineering
- Advanced understanding of Networking Technology
- Great knowledge of NCR Atleos’ products and processes
Benefits
Comp & perks- Willingness and ability to work flexible schedules, which may include night and weekend shifts (where applicable), and to perform overtime work upon management request or need
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NCR ATM repairPreventative maintenanceTroubleshootingRepair processesElectrical EngineeringNetworking TechnologyNCR Atleos Diagnostic toolsQuality data analysisKPI managementParts management
Soft Skills
Quality supportCustomer serviceProblem-solvingAttention to detailCommunication
Certifications
Basic ATM trainingAdvanced ATM training