Technical Operations Analyst II

NCR Atleos

Technical Operations Analyst II at NCR Atleos enhancing financial institution's operational efficiency. Collaborating across teams to monitor systems, analyze issues, and drive process improvements.

Posted 5/11/2026full-timeFrisco • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Monitor critical systems, integrations, and operational workflows to ensure availability, performance, and reliability
Identify, troubleshoot, and resolve technical and operational issues, escalating when needed
Participate in incident response, root cause analysis, and post‑incident reviews
Analyze operational data to identify trends, risks, and opportunities for improvement
Build and maintain dashboards, reports, and metrics to support leadership decision‑making
Track KPIs related to system performance, operational health, and service delivery
Document current‑state processes and recommend improvements to reduce manual effort and errors
Support automation initiatives and tooling enhancements
Contribute to standard operating procedures (SOPs) and operational best practices
Work closely with Engineering, IT, Product, and Business teams to support launches, changes, and ongoing operations
Translate technical issues into clear, actionable insights for non‑technical stakeholders
Support change management and release readiness activities

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)
2–4 years of experience in technical operations, systems analysis, or a similar role
Experience working with operational data, dashboards, and reporting tools
Strong analytical and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced environment
Experience with SQL, Python, or similar data/query tools (preferred)
Familiarity with cloud platforms (AWS, Azure, or GCP) (preferred)
Experience supporting SaaS or large‑scale technical systems (preferred)
Knowledge of incident management frameworks (ITIL, SRE concepts, etc.) (preferred)
Experience with automation tools, monitoring platforms, or ticketing systems (preferred)

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPythondata analysisoperational data analysisdashboard creationreporting toolsautomationincident managementmonitoring platformsticketing systems

Soft Skills

analytical skillsproblem-solving skillscommunication skillsability to manage multiple prioritiescollaborationadaptabilityattention to detailcritical thinkingtime managementdecision-making