IT Infrastructure Manager
Shure Incorporated
Customer Engineer
NCR Atleos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Diagnose faults, make repairs and replace modules on ATMs, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction
- Ownership of customer problems or incidents until resolved to the customer's satisfaction and/or in compliance with agreed Service Level Agreements
- May require prolonged travel and carrying/ lifting of tools/parts; company vehicle and tools provided
- Provide customer-facing service, working under minimal supervision and collaborating with customers to resolve issues
- Required to work flexible shifts including early/late shifts, weekends, and rotating schedules
Requirements
- Full UK, manual driving license is mandatory
- Experience preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge
- Experience preferred with Windows operating systems
- Experience preferred in general PC hardware and software maintenance
- Works well with minimal supervision; good problem-solving skills; ability to pick up new skills quickly; ability to work under pressure
- High level of mechanical/electrical aptitude
- Excellent interpersonal skills and customer-facing relationship skills required
- To be flexible with working shifts; required to work early and late shifts including some weekends and rotating shifts
- May require prolonged travel; carrying and lifting toolkit/parts of varying weights; physical demands (bending/squatting, walking/standing/sitting for prolonged periods)
- Offers of employment are conditional upon passage of screening criteria applicable to the job
Benefits
- Company vehicle with fuel card provided (personal use; BIK and usage fee per mile applies)
- Tools, laptop, Android phone and all other required tools provided
- Uniform and PPE provided
- Full training provided to the right candidate
- Opportunities to learn and make a real contribution (company emphasizes innovation and development)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
break/fixIT repaircomputer repairmechanical repairWindows operating systemsPC hardware maintenancesoftware maintenancemechanical aptitudeelectrical aptitude
Soft skills
problem-solvingability to work under pressureinterpersonal skillscustomer-facing skillsability to work with minimal supervisionflexibility with working shiftsability to pick up new skills quickly
Certifications
Full UK manual driving license
