Customer Management Analyst
NCR Atleos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Junior
About the role
- Client Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s).
- Daily interactions, delivering services contract terms during the lifecycle of the agreement.
- MyNCR Portal - Client training to ensure they can create, escalate and update workorders and view invoices.
- Ensure data integrity within the NCR systems.
- Report performance metrics and prioritize relationships with clients.
- Accurate and timely asset entitlement is paramount.
- Identify Hardware that repeatedly fails to meet standards of quality and performance.
- Eliminate dispatches through remote resolve.
- Provide general and or account specific support to the customer engineer.
Requirements
- Technical/Vocational certification or High School diploma or, 0-1 years of related experience
- Detailed oriented, analytical and/or technical experience, preferably within NCR Services
- Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel
- Excellent written and verbal communications skills
- Ability to work in a fast-paced environment. multi-task, time management and organizational skills
- Ability to identify and resolve issues with a sense of urgency
- Ability to work as part of a team or independently
- Willing to work non-standard business hours as required by customers.
Benefits
- Client Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement and ongoing improvements. Daily interactions, delivering services contract terms during the lifecycle of the agreement.
- MyNCR Portal - MyNCR is NCR’s customer portal that gives customers access to create workorders. Client training to ensure they can create, escalate and update workorders and view invoices.
- Service Performance Delivery of KPIs - Ensure data integrity within the NCR systems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.
- Entitlement - Accurate and timely asset entitlement is paramount.
- Bad Actor & Chronic Units - Hardware that repeatedly fails to meet standards of quality and performance.
- Dispatch Avoidance - Eliminate dispatches through remote resolve.
- Customer Engineer Support - Provide general and or account specific support to the customer engineer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data integrityperformance metricsasset entitlementhardware quality standardsremote resolution
Soft skills
customer satisfactiondetail-orientedanalytical skillswritten communicationverbal communicationtime managementorganizational skillsteamworkindependencesense of urgency
Certifications
Technical/Vocational certificationHigh School diploma