Technical Consultant
NCR Atleos
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Maryland, North Carolina, Pennsylvania, Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
TCP/IP
About the role
- Analyze, Install, Configure, Troubleshoot
- Perform functional analysis of requirements to determine effort required to implement software in customers’ environments.
- Configure base software in customer’s environments.
- Conduct unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements.
- Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools.
- Establish acceptance criteria and quality goals.
- Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan.
- Perform QA in the end-to-end testing process for software under your stewardship: lead analysis and resolution of software issues reported during testing.
- Support field organization as required during lab installations, certifications, training.
- Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.
Requirements
- Bachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline.
- Technical project leadership experience organizing project resources
- Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures.
- Experience creating and leading group presentations, hosting web seminars and public speaking
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
functional analysissoftware configurationunit testingtroubleshootingsystem maintenanceQA testingintegration testinghot fix creationnetwork protocolsclient/server architecture
Soft skills
technical project leadershiporganizational skillspublic speakinggroup presentationscommunication skills
Certifications
Bachelor’s degree in computer sciencesBachelor’s degree in information systemsequivalent technical accreditation