Enterprise Vendor Services Manager
Ncontracts
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of high-value enterprise accounts and ensure successful delivery of Vendor Compliance Services
- Drive service execution, maximize product adoption, strengthen client relationships, and support overall retention and account health
- Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients.
- Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts.
- Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations.
- Respond to client inquiries and provide guidance on vendor management best practices.
- Identify account risks, service gaps, and opportunities for optimization.
- Gather, organize, and validate vendor due diligence documentation.
- Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
- Monitor progress and communicate key updates, vendor issues, and service completion to clients.
- Support client vendor services onboarding, annual service cycles, and training initiatives as needed.
- Identify opportunities for account expansion and additional service adoption.
- Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, Implementation, and Product to support seamless service delivery.
- Maintain expert-level understanding of Vendor Management services and recommend process improvements and best practices aligned with regulatory expectations and industry trends.
Requirements
- 4+ years of experience in customer success, account management, or a related client-facing role
- Experience managing enterprise-level or strategic accounts.
- Demonstrated experience working with C-Suite or senior leadership stakeholders.
- Bachelor’s degree or equivalent experience in a related field.
- Experience supporting complex, multi-division, or multi-location clients.
- Professional certifications in Vendor Management, Risk Management, or related fields.
- Experience in a high-growth SaaS or B2B services environment.
Benefits
- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events to keep you connected and engaged
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance, Short- and Long-Term Disability
- Flexible Spending Account & Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401 (k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor managementrisk managementaccount managementcustomer successservice executiondue diligenceservice deliveryprocess improvementsproduct adoptionclient onboarding
Soft skills
relationship buildingcommunicationleadershiporganizational skillsproblem-solvingclient engagementstakeholder managementstrategic thinkingadaptabilityteam collaboration
Certifications
Vendor Management certificationRisk Management certification