Bilingual Spanish/English PAR Collections Representative
Fresenius Medical Care
Collections Specialist
Ncontracts
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $60,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage the full collections cycle for past-due accounts, including outreach, follow-up, and payment resolution
- Develop and implement collections strategies to minimize DSO and reduce aged receivables
- Research and update customer contact information to maintain collection efforts
- Pursue payment on overdue invoices through consistent and professional communication
- Document all collection activities accurately and thoroughly in NetSuite/Salesforce
- Escalate accounts requiring special payment arrangements or external collections according to company procedures
- Monitor collections metrics and KPIs, including DSO, aging reports, and collection rates
- Identify trends and recommend process improvements to enhance collection efficiency
- Prepare regular reports on collections activities, outstanding receivables, and team performance
- Maintain professional communication with clients and address their inquiries/disputes promptly
- Work cross-functionally with Customer Success, Sales, and Finance teams to resolve billing issues and payment barriers
- Escalate unresolved accounts or complex situations to appropriate teams (Customer Success, external collections, or legal) as needed
Requirements
- 3-5 years of collections experience, preferably in B2B or SaaS environment
- Experience with NetSuite and Salesforce
- Proven track record of successfully collecting past-due accounts and reducing DSO
- Experience with high-volume collections activities
- Strong proficiency in Microsoft Outlook, Word, and Excel
- Ability to self-organize and prioritize tasks effectively in a fast-paced environment
- Strong negotiation and conflict resolution skills
- Professional demeanor with the ability to remain calm under pressure
- High attention to detail and accuracy in documentation
- Bonus Points: Bachelor’s degree in accounting or related field
- Background in SaaS or software industry
Benefits
- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events to keep you connected and engaged
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance, Short- and Long-Term Disability
- Flexible Spending Account & Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401 (k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections cycle managementcollections strategiespayment resolutioncollections metricsDSOaging reportscollection ratesdocumentation accuracyhigh-volume collectionsnegotiation
Soft skills
self-organizationtask prioritizationprofessional communicationconflict resolutionattention to detailcalm under pressure
Certifications
Bachelor’s degree in accounting
