nCino, Inc.

Customer Success Manager

nCino, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $58,700 - $93,900 per year

About the role

  • Own ultimate responsibility for the customer’s contract renewal and for expansion success
  • Ensure that customers derive maximum value from their investment in nCino
  • Work in tandem with Sales Account Managers and Support Engineers to manage assigned accounts
  • Partner with the customer to establish a transformational Optimization Plan
  • Develop a comprehensive understanding of the customer’s business challenges and objectives
  • Identify risks to the customer by achieving their stated business goals
  • Serve as a customer advocate in driving industry best practices
  • Deliver successful customers to the contract renewal cycle

Requirements

  • Bachelor’s degree and a minimum of two years functional work experience or an equivalent combination of education, experience and superior performance
  • Experience with account portfolio planning and prioritization a must
  • Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical and business)
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
  • Proven effectiveness at leading and facilitating meetings and workshops
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Working knowledge of the software development process and of software design methodologies
Benefits
  • Equal employment opportunities without discrimination
  • Reasonable accommodations for individuals with disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account portfolio planningchange managementbusiness processesbusiness applicationsautomationsoftware development processsoftware design methodologies
Soft Skills
communication skillsinterpersonal skillsconflict mediationfacilitating meetingsleading workshopsprioritizationmulti-taskingperforming under pressure
Certifications
Bachelor’s degree