Customer Service Representative – Part Time
NCCER
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide excellent customer service via incoming and outgoing telephone calls, e-mails, chat, and other correspondence – including Tier 1 and Tier 2 Technical Support.
- Document all customer service inquiries in the case management system.
- Assist the Manager in the development and maintenance of the NCCER Support Site.
- Work effectively with other departments at NCCER to troubleshoot or solve problems/issues.
- Utilize the internet to provide online assistance and support customers with problem-solving requests.
Requirements
- At least 2 years of Customer Service experience strongly preferred.
- Associate's degree preferred.
- Strong written and verbal communication skills, excellent telephone skills.
- Excellent typing skills and ability to document customer interactions in real-time during calls.
- Analytical and problem-solving skills.
- Experience handling multiple duties and deadlines.
- Strong organizational skills and ability to work independently.
- Dependable in attendance and performance.
- Software Skills: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Salesforce experience preferred.
- Internet navigation and research skills.
- Knowledge of proprietary websites.
Benefits
- NCCER is an equal opportunity employer.
- Provides reasonable accommodations to individuals with disabilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supportdocumentationproblem-solvingtyping skillsanalytical skillsorganizational skillsinternet navigationresearch skills
Soft skills
written communicationverbal communicationtelephone skillsindependencedependability
Certifications
Associate's degree