Client Success Manager
NCC
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa, Montana, Nevada, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead onboarding and training sessions for dealership teams on NCC’s Complete Credit platform
- Serve as a trusted partner, driving best practices and measurable adoption across accounts
- Partner with dealership management to customize workflows and optimize credit processes
- Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success
- Monitor key metrics around product utilization, satisfaction, and SLA adherence
- Identify opportunities to streamline processes, enhance user experience, and improve results
- Maintain detailed documentation, including health check plans, issue logs, and status reports
- Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met
- Represent the voice of the customer internally to influence the roadmap and product improvement
Requirements
- 3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technology
- Excellent communication and presentation skills, both in person and virtual
- Proven ability to manage multiple projects, deadlines, and client relationships simultaneously
- Hands-on experience with web-based software and mobile applications
- Strong analytical, problem-solving, and decision-making skills
- Familiarity with automotive retail operations — dealership experience strongly preferred
- Willingness to travel up to 60% for onsite dealer launches and trainings
- A proactive, customer-first mindset — you’re passionate about helping clients win
Benefits
- Medical, Dental, Vision Insurance
- Company Paid Life and Short-Term Disability Benefits
- Voluntary opportunity to purchase Supplemental Life and Disability Benefits
- Unrestricted Paid Time Off
- 401k Plan
- Generous uncapped compensation plans for sales positions
- Dynamic Team Culture
- Opportunity to work hybrid or fully remote in some roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSweb-based softwaremobile applicationscredit processesworkflow customizationdata analysisproject managementdocumentationhealth check plansissue logs
Soft skills
communication skillspresentation skillsproblem-solvingdecision-makingcustomer-first mindsetcollaborationtime managementorganizational skillsadaptabilityrelationship management