NCC

Director, Relationship Management

NCC

full-time

Posted on:

Location Type: Remote

Location: Remote • Iowa, Montana, Nevada, Texas • 🇺🇸 United States

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Job Level

Lead

Tech Stack

SFDC

About the role

  • Lead, coach, and manage a team of Relationship Managers, including hiring, onboarding, training, performance management, and day-to-day execution
  • Maintain deep expertise across NCC products and services to support RM training, customer escalations, and strategic cross-sell and upsell initiatives
  • Oversee account assignment and portfolio distribution based on account size, volume, complexity, and RM experience to optimize performance and coverage
  • Define and manage account segmentation strategies to consistently exceed monthly revenue goals, achieve KPIs, and maintain a healthy pipeline
  • Partner with RMs to identify underutilized accounts and develop proactive strategies to increase adoption, engagement, and revenue
  • Lead ongoing retention initiatives, including monthly team calls, targeted outreach campaigns, and monitoring usage and performance reports
  • Analyze attrition and usage trends to identify at-risk accounts and ensure timely, effective retention actions are executed
  • Ensure the RM team clearly communicates the value of current products while identifying opportunities to expand NCC’s footprint within each account
  • Provide leadership on complex customer issues, escalations, and strategic account challenges
  • Deliver regular reporting and insights to leadership on retention performance, revenue growth, pipeline health, and team KPIs
  • Enforce Salesforce (SFDC) best practices to maintain accurate customer data, activity tracking, forecasting, and reporting
  • Execute personnel management responsibilities, including performance reviews, corrective action, scheduling, delegation, and continuous development
  • Lead teams effectively with initiatives to drive retention and grow market share with the outlined structure and processes

Requirements

  • Bachelor’s degree preferred
  • 3+ years of experience managing teams of Account or Relationship Managers (minimum team size of 5), responsible for revenue growth and retention
  • 5+ years of experience in Relationship Management or Account Management
  • Proven ability to drive retention, expansion, and performance through data-driven strategies
  • Strong written and verbal communication skills with the ability to influence internally and externally
  • Ability to travel quarterly
  • Automotive industry experience
  • SaaS, fintech, or compliance technology background
Benefits
  • Medical, Dental, Vision Insurance
  • Company Paid Life and Short-Term Disability Benefits
  • Voluntary opportunity to purchase Supplemental Life and Disability Benefits
  • Unrestricted Paid Time Off
  • 401k Plan
  • Generous uncapped compensation plans for sales positions
  • Dynamic Team Culture
  • Opportunity to work hybrid or fully remote in some roles

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementrelationship managementdata-driven strategiesperformance managementrevenue growthretention strategiesaccount segmentationcustomer escalationsportfolio distributionusage trend analysis
Soft skills
leadershipcoachingcommunicationinfluencingteam managementstrategic thinkingproblem-solvingorganizational skillsperformance optimizationcollaboration