Operations Analyst

NBT Bank

. Research and document operational and systematic issues/problems as they occur in the daily workflow, taking necessary steps to correct such problems in a timely manner.

Posted 5/2/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

About the role

Key responsibilities & impact

Research and document operational and systematic issues/problems as they occur in the daily workflow, taking necessary steps to correct such problems in a timely manner.
Perform special projects as required by management.
Represent the bank with technology providers to resolve problems and request enhancements. Organize and retrieve information as required.
Research and evaluate products and services relative to operating procedures and system functionality in order to make recommendations for consideration by management.
Act as a liaison between operations and various user departments.
Other duties as assigned.

Requirements

What you’ll need

Education and Experience: High School Diploma or Equivalent
Skills and Abilities: Accounting principles, organizational skills
Basic banking practices, knowledge of bank products, services and systems
Strong communication and interpersonal skills
PC skills in a Windows environment to include Word/Excel.

Benefits

Comp & perks

Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
Parental Leave : Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage : Ensuring your overall health and well-being.
Flexible Spending Accounts : For healthcare and dependent care expenses.
Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits : Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance : Supporting your growing family.
Tuition Reimbursement : Invest in your education and career growth.
Employee Assistance Program (EAP) : Access to support and resources.
Pet Insurance : For all your furry friends.
Financial and Banking Services : Various banking services benefits and financial planning assistance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounting principlesbanking practicesknowledge of bank productsknowledge of bank servicesknowledge of bank systemsorganizational skillsWindows environmentWordExcel

Soft Skills

strong communication skillsinterpersonal skills

Certifications

High School DiplomaEquivalent